6 Bandara di Bawah AP II Raih Predikat Global

Jakarta, hotfokus.com

Enam Bandara yang dikelola PT Angkasa Pura II (Persero) berhasil mengharumkan nama Indonesia di industri penerbangan global.

Airport Council International (ACI) memberikan berbagai penghargaan Airport Service Quality (ASQ) Award 2018 kepada enam bandara itu.

Penghargaan diberikan setelah ACI melakukan survei ASQ Departures kepada para penumpang pesawat di 380 bandara yang ada di 90 negara.

Bandara-bandara yang meraih penghargaan tersebut adalah Sultan Thaha (Jambi), Depati Amir (Pangkalpinang), Sultan Mahmud Badaruddin II (Palembang), Sultan Syarif Kasim II (Pekanbaru), Silangit (Siborong-borong), dan Raja Haji Fisabilillah (Tanjung Pinang).

President Director AP II Muhammad Awaluddin mengatakan kesuksesan enam bandara tersebut merupakan keberhasilan perseroan dalam melakukan berbagai transformasi pelayanan.

“Tranformasi pelayanan oleh AP II diakui oleh Airport Council International yang merupakan perwakilan satu-satunya dari bandara-bandara seluruh dunia. Kami bangga dapat membawa industri kebandarudaraan nasional lebih tinggi lagi di tingkat global,” jelas Muhammad Awaluddin.

“AP II terus berkomitmen untuk melakukan pembenahan dan transformasi demi kepuasan pelanggan di bandara-bandara, di mana yang utama saat ini adalah menghadirkan Millennial Airport Travel Experience melalui digitalisasi pelayanan.”

Director General of Airport Council International Angela Gittens mengatakan penghargaan ini merupakan buah dari upaya tim AP II dalam menghadirkan pelayanan pelanggan yang superior.

“Pelanggan Anda telah bersuara dan mengakui kesuksesan upaya tim Anda dalam menghadirkan pengalaman superior bagi pelanggan,” ujarnya dalam email kepada AP II.

Berikut secara lengkap penghargaan yang diterima enam bandara AP II dari ACI:

1. Bandara Sultan Thaha – Jambi:

• Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

2. Bandara Depati Amir – Pangkalpinang:

• Best Airport by Size and Region (Under 2 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

3. Bandara Sultan Mahmud Badaruddin II – Palembang:

• Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (2-5 million passengers)
• Best Customer Service by Size (2-5 million passengers)
• Best Infrastructure and Facilitation by Size (2-5 million passengers)

4. Bandara Sultan Syarif Kasim II – Pekanbaru:

• Best Airport by Size and Region (2-5 million passengers in Asia-Pacific)
• Best Environment and Ambience by Size (2-5 million passengers)
• Best Customer Service by Size (2-5 million passengers)
• Best Infrastructure and Facilitation by Size (2-5 million passengers)

5. Bandara Silangit – Siborong-borong

• Most Improved Airport in Asia-Pacific
• Best Environment and Ambience by Size (Under 2 million passengers)
• Best Customer Service by Size (Under 2 million passengers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers)

6. Bandara Raja Haji Fisabilillah – Tanjung Pinang

• Best Environment and Ambience by Size (Under 2 million passangers)
• Best Infrastructure and Facilitation by Size (Under 2 million passengers). (SA)